Service Promise

Our service promise

Our service promise consists of 6 key pledges which form the backbone of every project we do. They’re all part of our commitment to making the whole experience – from the initial consultation to the final result – better than you ever expected.

Six Key Pledges

You'll get dedicated support

Your project will come with a dedicated project manager to oversee the entire process. You’ll have a reliable point of contact where you can share concerns, opinions and instructions whilst your project manager orchestrates everything to ensure an efficient and high quality result.

We’ll always be responsive to your needs

Have an enquiry? Want to change something? We’ll act on it in hours, not days. Bischell specialists will always be easily contactable and get any issues resolved as quickly as possible. Nothing is ever too much trouble.

We’ll give you total commitment

We’re committed to giving you a final result which is fit to bear the Bischell name. A fine-tuned project experience, meticulous craftsmanship and a flawless finish which are all backed by our on-time, on-budget and defect-free guarantees.

We’ll communicate with you clearly

When it comes to taking your favourite ideas and bringing them to life exactly how you want them, collaboration is key. We’ll hang on your every word with clear two-way communication and direct access to the Bischell team. Our online collaboration tools also keep you regularly informed with schedules, costs and updates.

We’ll be transparent in everything we do

We like to be crystal clear in everything we say and do. No jargon. Just straight-talking which lays everything out on the table. We think it’s the best way to get any project moving forward swiftly and effectively. It’s also why we include a fixed list of itemised costs, so you know exactly what you’re paying for down to the last penny.

We’ll be completely accountable to you

Whether you require architecture, construction or design & build, we’ll never shy away from taking full responsibility. If there are any concerns or issues, we’ll tackle them head on and keep working until you’re delighted with the final result.

6 pledges enshrined in everything we do for you – that’s a promise

Call us on 020 8964 1814 for a free, no-obligation consultation regarding our architecture, design and build or construction services, and discover why Bischell are the building contractors for you.


  • They deliver flawless work for sure, but the service delivery model they have here is stand out. There's few companies I work with day-to-day that match it. As they grow it'll be interesting to see whether standards can be maintained...

    Atul Kariya Partner at MHA LLP

Some of our clients

Bischell 360 Support

Based around six key pledges, it’s our promise to you to ensure rock-solid reliability and a seamless, hassle-free project